Rules and Regulations for Taking Certiport International Certification Exams at Edu-Action Test Centres

1Definitions

• 1.1Certiport (Pearson VUE) — a U.S. company that develops international certification exams and maintains the certification system.
• 1.2Exam — an individual certification exam delivered in the Certiport system. Some programs (for example, IC3 Digital Literacy) consist of several modules, each taken as a separate exam.
• 1.3Edu-Action Test Centre — an authorized center that is Certiport's official partner in Uzbekistan and organizes and administers the exams.
• 1.4Invigilator — a specially certified employee of the Edu-Action Test Centre responsible for organizing and supervising the exam.
• 1.5Candidate — a person registered through the Edu-Action Test Centre to take a Certiport exam.

2Exams and Certification Programs

Edu-Action Test Centres administer international certification exams in the Certiport system, including:

• 2.1Microsoft — Microsoft Office Specialist (Word, Excel, PowerPoint and others);
• 2.2Adobe — Adobe Certified Professional (Photoshop, Illustrator, InDesign, Premiere Pro and others);
• 2.3Autodesk — Autodesk Certified User and Autodesk Certified Professional (AutoCAD, Revit, Fusion, 3ds Max and others);
• 2.4Unity, Cisco and Meta certification programs;
• 2.5PMI — Project Management Ready (project management);
• 2.6IC3 Digital Literacy — digital literacy certification;
• 2.7other certification programs in the Certiport system.

The content, levels, number of questions, duration, passing score, certificate validity and languages of each exam are determined by the requirements of the relevant program and are published at certiport.uz or in the notification sent after registration. Exam-specific terms not covered by these regulations apply in accordance with Certiport rules.

The languages in which an exam may be taken are specified separately for each exam.

3Rights and Obligations of the Edu-Action Test Centre

Rights:

• 3.1To require the candidate to comply with the internal rules and the exam procedure.
• 3.2To terminate the candidate's participation or cancel their results if the candidate violates the exam rules.
• 3.3To suspend a candidate who has violated the exam rules from the services of the Edu-Action Test Centre for a set period and to refuse service during that period. The suspension period is determined by the Edu-Action Test Centre depending on the severity of the violation.
• 3.4To report violations of exam rules to Certiport. The decision to revoke a candidate's certificate is made by Certiport.
• 3.5To set the payment procedure on a prepayment basis and to accept payment within the time limits established by the terms of the public offer.
• 3.6To request identity documents and additional exam-related information from the candidate.
• 3.7To install video and audio monitoring in exam rooms to ensure a transparent and fair exam process.
• 3.8To provide candidates' personal data and exam results to competent state authorities in cases established by law.
• 3.9To amend the terms of exam delivery or services if legislation or organizational conditions change, notifying candidates in advance.

Obligations:

• 3.10To ensure that exams are held according to the approved schedule.
• 3.11To prepare and provide the rooms, equipment, software and hardware required for the exam.
• 3.12To ensure the confidentiality of candidates' personal data and exam results in accordance with applicable law.
• 3.13To take prompt measures to resolve technical failures occurring during the exam. If a failure is caused by the center's equipment or software and interrupts the exam or significantly affects the result, the candidate will be given the exam again at no additional charge. The failure is established by the center based on the invigilator's report and system logs.
• 3.14To guarantee objectivity and impartiality in administering exams in accordance with Certiport international standards.
• 3.15To issue the candidate a fiscal (electronic) receipt after payment, in accordance with the law.

4Rights and Obligations of the Candidate

Rights:

• 4.1The candidate is entitled to use all services and support provided for in these terms.
• 4.2The candidate is entitled to request information about the exam process, deadlines, rules and the quality of services provided.
• 4.3The candidate is entitled, within applicable law, to propose amendments or additions to the terms of service.
• 4.4The candidate is entitled to give feedback on the exam held or the quality of services provided.
• 4.5If the quality of service is unsatisfactory, the candidate is entitled to file a complaint in the manner prescribed by applicable law.

Obligations:

• 4.6The candidate must provide complete and accurate personal data (full name, passport details, etc.). Incorrect or false data may result in exclusion from the exam.
• 4.7The candidate must make all payments on time in the manner set out in these terms.
• 4.8The candidate must provide all necessary information related to exam participation on time and accurately.
• 4.9The candidate must treat the equipment, rooms and facilities provided by the Edu-Action Test Centre with care and responsibility.
• 4.10The candidate creates a personal profile at certiport.com and is responsible for the accuracy of the data in it, including ensuring that their full name in Latin script matches their passport. Reissuing a certificate due to incorrect data entered by the candidate is at the candidate's expense.

5Liability of the Parties

• 5.1In the event of non-performance or improper performance of the obligations set out in these terms, the parties shall be liable in accordance with applicable law and the provisions of this document.
• 5.2The parties shall be released from liability in the event of force majeure (natural disasters, emergencies, decisions of state authorities, civil unrest, large-scale power or internet outages and other circumstances beyond the parties' control). The party affected by force majeure shall notify the other party as soon as possible.
• 5.3Full performance of obligations under this public offer is confirmed by the provision of the exam administration service and the candidate's receipt of an exam result (score or certificate).
• 5.4Registering for an exam and making payment constitute the candidate's full acceptance of the terms of this offer.
• 5.5If the candidate violates the established rules during the exam and is disqualified by decision of the invigilator, the candidate's participation is terminated unilaterally and the amount paid is not refunded.
• 5.6The Edu-Action Test Centre is not liable for technical failures caused by power outages, internet connection problems or other external factors beyond the center's control.
• 5.7In any event, the liability of the Edu-Action Test Centre is limited to the amount paid by the candidate for the relevant exam.
• 5.8The Edu-Action Test Centre is not liable for the consequences of the exam result for the candidate (employment, university admission, obtaining a grant, benefits or salary bonuses, etc.).

6Registration

• 6.1During registration, the candidate must provide the details of a valid passport or ID card.
• 6.2Personal data provided by the candidate is processed in accordance with Section 17 of this offer.
• 6.3The document provided must be genuine and valid.
• 6.4Minor candidates register with a foreign travel passport or birth certificate. Candidates under 18 must provide a consent form (Parental Consent Form) signed by a parent or legal guardian. On behalf of a minor candidate, this offer is accepted and payment is made by their parent or legal guardian.
• 6.5If the candidate does not present the original document, they may be refused admission to the exam and the amount paid may not be refunded.
• 6.6The number of exam seats is limited. The Edu-Action Test Centre reserves the right to close registration once all seats are taken.
• 6.7In some cases, the center may decline an application if no exam is held on the selected date or the required minimum number of candidates is not reached.
• 6.8Applications submitted after the registration deadline are accepted only if seats are available and it is technically possible.
• 6.9Any candidate may take the exam regardless of gender, nationality, language or religion.
• 6.10If the center cancels an exam (insufficient number of candidates, technical failure or force majeure), the candidate will be offered a transfer to another date or a full refund.
• 6.11If the center cancels an exam, the payment is refunded in full within 10 (ten) business days from the date the candidate's application is accepted; no administrative fee is withheld.

7Payment

• 7.1The price of each exam (for multi-module programs, each module) is published on the test center's official website or in the notification sent after registration.
• 7.2Payment must be made within 24 (twenty-four) hours of registration. If payment is not made within this period, the seat is automatically cancelled.
• 7.3If payment is not made within the set period, the Edu-Action Test Centre reserves the right to remove the candidate from the registration list.
• 7.4Making payment signifies that the candidate has read and agrees to the terms of this public offer. Registration is considered complete once payment is confirmed.
• 7.5All obligations of the parties take effect from the moment payment is received in the bank account of the Edu-Action Test Centre, regardless of the registration date.
• 7.6If the candidate has paid but does not attend the exam, the amount paid is not refunded, except in the cases provided for in Section 8 of this offer.
• 7.7Payments are made in the national currency (UZS) through online payment systems integrated into the official website of the Edu-Action Test Centre or through other payment systems.
• 7.8If the exam is paid for by a legal entity (educational institution, employer) or through a state program, the payment and refund procedure is determined by a separate agreement with the relevant party. The exam rules apply to such candidates in full.

8Cancellation of Participation, Change of Exam Date and Refunds

• 8.1The candidate may submit a request to cancel participation no later than 14 (fourteen) days before the exam date.
• 8.2A request is considered only if supported by documents. Valid grounds include: planned medical procedures (a certificate stating the date of surgery), travel abroad (air ticket), and other force majeure circumstances confirmed by an official document.
• 8.3Requests not supported by documents will not be considered.
• 8.4If the request is approved, the candidate must complete an application in the prescribed form, stating the number of the card to which the refund is to be made and its bank details.
• 8.5The payment is refunded to the bank card specified in the application within 10 (ten) business days from the date the application is accepted. The refund card does not have to be the card used to pay for the exam, but it must belong to the candidate or to the person who made the payment.
• 8.6An administrative fee of 15% of the amount paid is withheld from refunds. This fee covers the center's actual costs related to taxes, bank transactions and processing the application. If the cancellation request is submitted less than 14 days before the exam date, no refund is made.

9Special Accommodations

Candidates with disabilities or special educational needs may request additional accommodations for the exam (for example, special keyboards or screen magnification software). The request must be submitted at least 30 days before the exam date together with official supporting documents. The decision to grant accommodations is made in accordance with Certiport's Accommodations Policy.

10Pre-Exam Rules, Violations and Appeals

• 10.1Candidates must carefully read the instructions sent before the exam by email or via Telegram.
• 10.2The candidate must bring the original passport or ID card used to register for the exam.
• 10.3Entering the exam room with a phone, smartwatch, voice recorder, headphones or any other electronic device is strictly prohibited.
• 10.4During the exam, candidates' personal belongings (phone, bag, etc.) are kept in a designated area. The Edu-Action Test Centre is not liable for valuables.
• 10.5Video and audio monitoring is conducted during the exam. Where necessary, a biometric check (facial comparison) may be carried out. By accepting this offer, the candidate gives separate consent to video and audio recording and to the processing of their biometric data. Recordings are kept for 6 (six) months and may be used as evidence when reviewing appeals or violations.
• 10.6Violations (for example, asking for help, looking at a neighbor's screen, using cheat sheets or prohibited items) may result in cancellation of exam results, removal of the candidate from the exam room and non-refund of the amount paid.
• 10.7The candidate must arrive at least 30 minutes before the exam starts. Candidates who arrive after the exam has started are not admitted, and the amount paid is not refunded.
• 10.8Appeals regarding exam administration: if the candidate disagrees with how the exam was organized and administered or with an invigilator's decision (including a decision on disqualification or suspension from services), they may submit a written appeal to the Edu-Action Test Centre within 3 (three) business days after the exam. The appeal must clearly state the candidate's full name, the exam name and date, and the reason for the disagreement. The Edu-Action Test Centre reviews the appeal based on the invigilator's report and system logs and sends the candidate a written response within 10 (ten) business days. Ordinary exam circumstances (other candidates typing, coughing, people entering or leaving the room) are not grounds for appeal.
• 10.9Comments on exam questions: if the candidate believes an exam question or task is incorrect or ambiguous, they may report it using the feedback (comment) function in the exam system. The comment must be written in the language in which the exam is taken. Feedback is reviewed by Certiport to improve question quality and does not affect the exam result. The Edu-Action Test Centre does not review requests concerning the content of exam questions.
• 10.10Appeals regarding the exam result (score): exam results are calculated automatically by the Certiport system, are final and are not subject to review. To protect exam security, information on whether the candidate's answers were correct and scoring details are not disclosed. A candidate who disagrees with the result may retake the exam in accordance with the retake procedure set out in these regulations.

11Conduct and Discipline During the Exam

• 11.1All candidates must strictly follow the invigilator's instructions.
• 11.2Failure to follow instructions, breach of discipline or disturbing other participants results in the candidate's immediate removal from the exam room.
• 11.3Using offensive language or behaving inappropriately results in cancellation of the exam and suspension of the candidate from the services of the Edu-Action Test Centre.
• 11.4Violators may be suspended from the services of the Edu-Action Test Centre for a set period. The violation is reported to Certiport; the decision to revoke the candidate's results and certificates is made by Certiport.
• 11.5During the suspension period, the candidate may not register for any exam at Edu-Action Test Centres. Any registrations made during this period will be cancelled.
• 11.6Tampering with software, recording, copying or distributing exam materials, attempting to sit the exam on behalf of another person or attempting to forge documents are serious violations and result in disqualification for 1 to 5 years.

12Scoring, Results and Certificate

• 12.1When the exam (module) ends, the candidate sees their score on the computer screen.
• 12.2Certiport exams are scored on a scale of 1 to 1000, with the passing score equated to 700 on this scale. The exact passing standard is shown in the score report provided at the end of the exam.
• 12.3The number of questions, task format (test questions or practical tasks) and exam time vary depending on the exam type.
• 12.4In multi-module programs (for example, IC3 Digital Literacy), modules are independent of each other and may be taken separately. If the candidate does not achieve the passing score, they retake only that module.
• 12.5Once the exam (for multi-module programs, all required modules) is passed, the system automatically generates the corresponding international certificate. All results and certificates appear in PDF format in the candidate's personal account at certiport.com. For some programs, a digital badge is also issued.
• 12.6Certificate validity depends on the program: some certificates do not expire, while others must be renewed after a set period. The exact period is determined by Certiport. Certiport may introduce new exam versions when content or standards are updated.

13Copyright and Confidentiality

• 13.1All exam materials are the property of Certiport; copying, reproducing or distributing them is strictly prohibited.
• 13.2The Edu-Action Test Centre is not the author or developer of the exam question bank. Exam questions, content and scoring criteria are developed and managed by Certiport. The Edu-Action Test Centre is not responsible for any changes to the question bank or exam content.
• 13.3Candidates' answers are not provided to them and are not used for training or demonstration purposes.

14Exam Retakes

• 14.1If the candidate does not pass the exam (module), they may retake it only in subsequent exam sessions; a same-day retake is not possible. The minimum waiting period before a retake is determined by Certiport's Retake Policy and the internal regulations of the Edu-Action Test Centre (for example, 21 days for IC3 GS6). Where the two differ, the longer period applies.
• 14.2In multi-module programs, the candidate pays for a retake only for the modules they did not pass.
• 14.3The Edu-Action Test Centre reserves the right to change its policy on retake terms, prices and discounts, and to set an additional fee where necessary.
• 14.4Previously passed exams and modules do not need to be retaken — their results are automatically kept in the candidate's personal account at certiport.com.

15Dispute Resolution

• 15.1All disputes and disagreements between the parties shall, where possible, be resolved through negotiation and mutual consultation. The parties shall strive to maintain constructive dialogue and take mutual interests into account.
• 15.2If no agreement is reached through negotiation, the party that considers its rights violated shall send a written claim to the other party. The claim is submitted through the official contact details of the Edu-Action Test Centre (postal address, email or other means of communication).
• 15.3A response to the claim shall be provided within 10 (ten) business days.
• 15.4If the dispute is not resolved through negotiation or written claims, it shall be settled in court in accordance with the applicable law of the Republic of Uzbekistan.
• 15.5All court proceedings shall be conducted in the competent courts of the Republic of Uzbekistan in accordance with the jurisdiction established by law and the location of the parties.
• 15.6If a dispute concerns differing interpretations of certain provisions of this offer, a mutual written agreement of the parties shall prevail and shall confirm a single interpretation of the terms of the document.

16Amendments and Updates to the Terms

The Edu-Action Test Centre reserves the right to amend these terms, including exam prices, schedules and delivery formats. Candidates are notified of all changes via the official website or Telegram channel. Changes take effect from the date of publication on the official website and do not apply to registrations paid for before they take effect.

17Processing of Personal Data

• 17.1By registering for an exam, the candidate consents to the processing of their personal data in accordance with the laws of the Republic of Uzbekistan.
• 17.2Personal data is used solely for registration, certification and communication with the candidate, is stored in a database located in the Republic of Uzbekistan, and is retained after the process ends for the period established by law.
• 17.3For the purposes of administering the exam and issuing the certificate, the candidate's personal data (full name, date of birth, email, exam results) is transferred to the Certiport (Pearson VUE) system. By accepting this offer, the candidate consents to the cross-border transfer of their personal data. In addition, in cases provided for by law, data may be provided to competent state authorities. Data is not disclosed to any other third parties.

18Contact Information

All questions regarding exam organization, registration or certificates are accepted through the following channels:

Website

certiport.uz

Email

certiport@edu-action.uz

Phone

+998 (70) 028-8686

Telegram

t.me/certiport_uz_administrator